Common Issues — WordPress Plugin Not Connecting

Symptom

You install the Lumen AI Writer plugin and paste the bridge token, but the connection status shows "Not Connected" or fails to save.

Most common causes

1. Bridge token typo or whitespace

Bridge tokens are case-sensitive. Make sure you copied the full token with no leading or trailing spaces.

2. WordPress site uses a security plugin blocking REST API

ContentRyte talks to WordPress via the standard /wp-json/ REST API. Some security plugins (Wordfence, Hide My WP, etc.) block these endpoints by default.

To fix:

• Wordfence: Wordfence → Tools → Diagnostics → check "Block REST API access"
• Hide My WP: enable WP REST API access for the Lumen plugin
• iThemes Security: whitelist the bridge token in API access rules

3. WordPress site is behind a CDN or firewall

Cloudflare, Sucuri, or similar may block API calls from ContentRyte's IPs. Whitelist:

• app.contentryte.com
• IPs ContentRyte sends from (Support can provide on request)

4. Bridge token regenerated after pasting

If you regenerated the token in ContentRyte after pasting an older one, the WP side has a stale token. Re-copy the latest token and paste again.

5. Site URL mismatch

The URL in ContentRyte (https://yoursite.com) must match the actual home URL of the WordPress installation. Watch out for:

• HTTP vs HTTPS mismatches
• www vs non-www mismatches
• Subdirectory installs (yoursite.com/blog)

Diagnostic checks

If still failing, in WordPress: Lumen AI Writer → Diagnostics. The page runs 5 checks:

• REST API reachable
• Bridge token valid
• ContentRyte can ping
• Categories sync
• Authors sync

Report any failed check to support.