When managing (creating, updating, deleting, or publishing) your Flows, you may run into the occasional error. The following table outlines the different error codes you might see, and what you can do to fix the problem.



Error Codes
Description
Solution
131026
Unable to deliver messages due to reasons like the recipient not having WhatsApp, not agreeing to new rules, or using an outdated version of WhatsApp.
Ensure the recipient meets WhatsApp version requirements, and they have agreed to new rules. Suggest alternative methods if needed.
472

WhatsApp experiments affecting marketing messages. Users may not receive marketing messages without ongoing conversations.
Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
1014

Issues uploading images or files online, often due to technical problems or content integrity checks.
Convert images to JPG, videos to MP4, and documents to PDF. Ensure content integrity.
130472

Similar to Error Code 472, WhatsApp experiments affecting marketing messages for 1% of users.
Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
500

Message couldn't be sent due to server issues.
Wait for 10 minutes. If the issue persists, raise a support ticket.
131048

Message couldn't be sent due to message limits from your phone number.
Check daily broadcast limits, quality status, and review Quality-based Rate Limit
1026

Unable to deliver messages for various reasons.
Ensure the recipient has WhatsApp and meets version requirements. Suggest alternative methods if needed.
1000

Message couldn't be sent due to server issues.
Wait for 10 minutes. If the issue persists, raise a support ticket.
470


Message failed after 24 hours of no customer reply. Use a message template.
Initiate a conversation using a template or ask the user to initiate a message.
131053

Supported media types have size limits. File too big notification for files larger than 100MB.
Compress media to less than 10MB for reliable sending.
131031

Issues with WhatsApp Business Account linked to the app.
Check the "Policy Enforcement document" for guidance on resolving violations or errors.
131047

Message failed after 24 hours of no customer reply. Use a message template.
Initiate a conversation using a template or ask the user to initiate a message.
1011

Service downtime or overloaded. Retry after 15 minutes.
Retry sending the message after 15 minutes.
408

Message pending for too long. Resend after 15 minutes.
Retry sending the message after 15 minutes.
131000

Message failed due to an unknown error.
Wait for 10 minutes. If the issue persists, raise a support ticket.
471

Message limits on your phone number due to previous blocks or spam.
Check your "quality status" in WhatsApp Manager and review "Quality-Based Rate Limits
131052

Unable to download media greater than 100MB sent by the user.
Compress the media to less than 10MB for reliable sending.
1023

Database issue.
Wait for 10 minutes; if the issue persists, raise a support ticket.
1006

File or item not found.
Check if you have uploaded the right media format.
2028

Only available for businesses in India. Incomplete details for e-commerce compliance.
Update Compliance Info on Gallabox in WhatsApp Manager.
2027

Catalog shared has no products.
Review connected catalogs in Gallabox. If issues persist, raise a support ticket.
131042

Issues with the payment method for the WhatsApp Business

Check if you have cleared any previous dues associated with your account.


If there are no outstanding dues and the error persists, connect with the Support team for further assistance.